FAQ

FAQs for OnlySkiin

1. What products does OnlySkiin offer?
OnlySkiin specializes in high-quality skincare products, including:

  • Face serums (anti-aging, brightening, and moisturizing)
  • Facial essences and toners
  • Hydrating creams and moisturizers
  • Pore care and repair treatments
  • Natural and chemical-free formulations

2. How do I place an order?
Browse our website, select the products you want, and add them to your cart. Proceed to checkout, enter your details, and complete your purchase securely.

3. Do you offer free shipping?
Yes, we provide free shipping on all orders with no minimum purchase requirement.

4. How long does delivery take?
Delivery typically takes 7–14 business days, depending on your location. You’ll receive a tracking number once your order ships.

5. Can I track my order?
Yes, after shipping, we’ll send you a tracking number via email to monitor your package.

6. What payment methods do you accept?
We accept:

  • Credit and debit cards
  • PayPal
  • Other secure payment gateways

7. Can I return a product?
Yes, we accept returns within 30 days of purchase. Products must be unused and in original packaging. See our return policy for details.

8. Are your products cruelty-free?
Yes, all OnlySkiin products are cruelty-free and not tested on animals.

9. Are your products suitable for sensitive skin?
Yes, our formulations are designed to be gentle and suitable for all skin types, including sensitive skin.

10. Do you ship internationally?
Currently, we ship to most countries worldwide. Shipping options will be shown at checkout based on your location.

11. How do I contact customer support?
For assistance, email us at contact@onlyskiin.com. Our team is available to help you with your queries.

12. What should I do if I receive a damaged product?
Please contact us within 14 days of delivery. We’ll replace the damaged item or issue a refund after verification.

13. Can I cancel or modify my order after placing it?
Orders are processed quickly, but if you need changes, contact us immediately. We’ll try our best to accommodate your request.

14. How do I subscribe to your newsletter?
Sign up at the bottom of our homepage with your email to receive updates on new products, promotions, and exclusive deals.

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